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Complaints

Our aim is always to provide our customers with a first-class service; however we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 01904 436600, or write to Edward Curran, P B Curran, Outgang Lane, Osbaldwick, York, YO19 5UP or email This email address is being protected from spambots. You need JavaScript enabled to view it.

If we are unable to resolve the issue to your satisfaction by the end of the next business day, we will formally investigate the matter.  You will receive an acknowledgement of the matter together with a copy of our complaints process promptly and certainly within 5 working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of the position at no later than 4 weeks and a final response no later than 8 weeks.

If you are not happy with our response, or the position after a period of 8 weeks, you may be eligible to refer your complaint to the Financial Ombudsman Service (FOS) for an independent assessment and opinion.

The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0300 123 9123 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9GE.www.financial-ombudsman.org.uk

  


 
P B Curran

York House, Outgang Lane
Osbaldwick
York
YO19 5UP

Tel: 01904 436600
Fax: 0800 066 4846

 

P B Curran is a trade name of P B Curran & Co (York) Limited which is authorised and regulated by the Financial Conduct Authority.

Registered Office: York House, Outgang Lane Osbaldwick York YO19 5UP. Registered in England and Wales. Company Number: 04711882.