Our aim is always to provide our customers with a first-class service; however we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible, by calling our main office telephone 01904 436600, or write to Edward Curran, P B Curran Insurance Brokers, Outgang Lane, Osbaldwick, York, YO19 5UP or email edward@pbcurran.co.uk
If we are unable to resolve the issue to your satisfaction by the end of the next business day, we will formally investigate the matter. You will receive an acknowledgement of the matter together with a copy of our complaints process promptly and certainly within 5 working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of the position at no later than 4 weeks and a final response no later than 8 weeks.
If you are not happy with our response, or the position after a period of 8 weeks, you may be eligible to refer your complaint to the Financial Ombudsman Service (FOS) for an independent assessment and opinion.
Visit www.financial-ombudsman.org.uk/make-complaint to make a complaint you Should you need help with making the complaint you please call the FOS helpline on 0800 023 4567